At Europcar Mobility Group, we respect each other, act with integrity, and are a responsible member of society. Our Code of Conduct, policies and procedures helps ensure we satisfy the high standards we set ourselves. An integral part of this commitment is to enable the reporting of potential misconduct, so that it can be quickly identified, investigated and addressed. Retaliation against a someone who in good faith reports a concern to us will not be tolerated.
Several reporting channels are made available by Europcar Mobility Group. Among these channels Europcar Mobility Group provides an online platform on Whispli to submit a report anonymously:
https://app.whispli.com/Ethics-Europcar
Disclaimer: Whistleblowing channels do not constitute a means to raise customer complaints. If you have any questions regarding services provided by Europcar Mobility Group, please contact our Customer Support.
Processing of a report
All reports raised through any of our reporting channels will be promptly assessed and as needed further investigated. Any reported concern will be maintained confidential to the fullest extent possible. Whistleblowers will receive a confirmation of receipt and will be informed on the status and outcome of the procedure (depending on the subject matter timing may vary)
Local authorities
In addition to our internal channels, you may also qualify in your country to submit a report directly to a competent authority. We encourage you to use our internal channels first in order to allow the Group to promptly carry out any appropriate action.
